Delivery Estimates

We believe in quality over quantity. However we'll always try to deliver designs to you ASAP. Below you'll find more info on our average delivery estimates for each design request

UI Designs

When will you receive your request?

We will aim to deliver your request as soon as possible. The delivery times will depend on the following

  • Complexity of the job request and,
  • How many requests you currently have active

However, on average deliveries will look as follows:

  1. Provide 2 Low-fidelity wireframes to determine the layout of the page (1-2 days)
  2. Finalise Design (2 days)

On average it will take 3-4 days to deliver a finalised page, but we will always aim to deliver it to you as soon as possible!

N.B. We prioritise quality over speed as we believe it's better to deliver something amazing slower. As such everything we do is custom-made - we don't use templates or stock assets.

Information Required

  1. How many screen sizes will you need? ______________ (ex: Desktop - 1920x1080px , Tablet - 800 x 1280, Mobile - 360 x 740 etc)
  2. What file types will you need? ____________ (SVG, AI, PSD, PNG, JPEG, PDF, PPT, KEY, XD etc)
  3. Can you include the copy for each section of the site?
  4. Do you have any sample references/inspiration that you like?
  5. Do you have your brand colours/guidelines?
  6. Do you have any assets that you could include e.g. photography/illustrations to be used on the site

Illustrations

When will you receive your request?

We will aim to deliver your request as soon as possible. The delivery times will depend on the following

  • Complexity of the job request and,
  • How many requests you currently have active

However, on average deliveries will look as follows:

  1. Provide 2 Sketches (1 day)
  2. Finalise Illustration (1-2 days)

On average it will take 2-3 days to deliver a finalised illustration, but we will always aim to deliver it to you as soon as possible!



N.B. We prioritise quality over speed as we believe it's better to deliver something amazing slower. As such everything we do is custom-made - we don't use templates or stock assets.

Information Required

  1. Where will this be used for? __________________ (ex: Slide presentation, website, tarpaulin)
  2. What size/dimension will you need? ______________ (ex: 1920x1080px, 800x800px, square, portrait, landscape)
  3. What file types will you need? ____________ (SVG, AI, PSD, PNG, JPEG, PDF, PPT, KEY, XD etc)
  4. Can you include sample references/inspiration that you like?
  5. Could you include your brand colours/guidelines?

Graphic Designs

When will you receive your request?

We will aim to deliver your request as soon as possible. The delivery times will depend on the following

  • Complexity of the job request and,
  • How many requests you currently have active

However, on average deliveries will take 1-2 days depending on the complexity i.e. a simple graphic will be delivered in 1 day.


N.B. We prioritise quality over speed as we believe it's better to deliver something amazing slower. As such everything we do is custom-made - we don't use templates or stock assets.

Information Required

  1. Where will this be used for? __________________ (ex: Slide presentation, Social Media, Facebook Ads)
  2. What size/dimension will you need? ______________ (ex: 1920x1080px, 800x800px, square, portrait, landscape)
  3. What file types will you need? ____________ (SVG, AI, PSD, PNG, JPEG, PDF, PPT, KEY, XD etc)
  4. Can you include sample references/inspiration that you like?
  5. Could you include your brand colours/guidelines?

Logo Design

When will you receive your request?

We will aim to deliver your request as soon as possible. The delivery times will depend on the following

  • Complexity of the job request and,
  • How many requests you currently have active

However, on average deliveries will look as follows:

  1. Provide 3 Sketches (1 day)
  2. Finalise Logo (1-2 days)

On average it will take 2-3 days to deliver a finalised illustration, but we will always aim to deliver it to you as soon as possible!



N.B. We prioritise quality over speed as we believe it's better to deliver something amazing slower. As such everything we do is custom-made - we don't use templates or stock assets.

Information Required

  1. What size/dimension will you need? ______________ (ex: 1920x1080px, 800x800px, square, portrait, landscape)
  2. What file types will you need? ____________ (SVG, AI, PSD, PNG, JPEG, PDF, PPT, KEY, XD etc)
  3. Can you include sample references/inspiration that you like?
  4. Could you include your brand colours/guidelines?

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Frequently Asked Questions

What does unlimited requests and revisions mean?

With all of our subscription-based plans, you can submit as many requests as you would like. If we don’t get it right the first time, we do unlimited revisions until you like the final result. Each design will take between 24-48 hours to complete depending on the complexity of the job.

Once we've completed the job we'll immediately begin working on the next design request in the queue.

What is included in the basic plan

With the Basic plan, you'll get a professional designer who will work on all your design requests. This includes any design work such as:

- Illustrations
- Social Media Graphics
- Business Cards
- Presentations
- Email Banners
- Blog Banners
- Flyers, Posters, Banners
- Podcast Graphics
- Event Graphics
- Ecommerce Graphics
- T-shirt Graphics
- Books and Ebook Covers
- Thumbnail Images
- Newsletter
- and much more!

The basic plan however does not include UI and Logo design. In addition you are limited to 1 brand.

What do I get in the Premium plan

With the Premium plan, you'll get a professional designer who will work on ANY design requests. This includes everything from the basic plan and the following:

- UI designs
- Logo designs
- Unlimited number of brands

This page will explain more on the services we offer

What is the turnaround time

You will be assigned a dedicated designer who will be working on your requests each business day. The turn around of a task depends on the complexity of the task, but on average this will be 1-2 business days.

How many design requests will my designer work on

For the Premium and Basic plan, your designer will work on 1 request at a time with a turn-around time of 24 - 48 hours.

If you need designs to be done faster, you'll be able to scale up your plan. Reach out to us for more information.

What If I need 50 designs a week

As your design needs we'll also grow with you. You'll be able to scale up the number of designers working on your project. Reach out to us for a quote!

Can I cancel any time?

You'll be able to cancel your membership any time - simply tell your account manager

Am I locked into a membership

Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle free.